Terms & Conditions for Player Activation

Service and Contact

Aura Players Hub is the trading brand used for the player activation and assistance service at www.aura-players.com. Contact the service through WhatsApp at +351 924 027 378 for order, seller-identification and complaint enquiries.

These terms describe the activation offer on this website. They do not replace the relevant app developer’s licence terms or the terms of a separately purchased content service.

What You Are Purchasing

A one-year activation costs €4 and covers 12 months for the chosen app on one device. Lifetime activation costs €7 and applies to that app on that specific device for as long as the app continues to operate there.

A lifetime licence is not transferable as of right to every replacement device or another app. For example, if the same television and chosen app continue working for ten years, its lifetime activation can continue for that period. This description does not guarantee a ten-year service life.

Channels, playlists and content subscriptions are not included in the activation price. Any separately discussed content option is a separate purchase with separately confirmed terms and charges.

Your App and Device ID

Check the app’s compatibility and enter the exact Device ID shown inside the selected app. A Device ID is specific to that app and device. We do not activate devices using a hardware MAC address.

Use the seven-day app trial to check your intended setup before paying. If you are unsure about the app, Device ID or playlist, contact support first. IBO ONE does not support Samsung Tizen. HOT ORA is limited here to compatible Samsung Tizen and LG webOS televisions.

Payment Verification and Activation

Follow the current instructions shown in checkout. Bank and cryptocurrency network fees may be charged separately by the relevant bank, wallet or provider. If a currency conversion is shown, use the current amount and reference displayed for your request.

After payment, you must send the activation request using the checkout WhatsApp button and press Send in WhatsApp. We personally verify payment before activation. A bank transfer being marked as sent does not mean the funds have arrived.

We usually aim to activate within 30 minutes during European daytime hours after payment verification. This is an estimate, not a guaranteed deadline or an automated activation promise.

Final Sales and Duplicate Purchases

We do not offer voluntary refunds for a correctly supplied activation. Sales are final under this voluntary policy, except for verified mistaken duplicate purchases. Contact us promptly with the relevant payment references if you believe you paid twice.

This policy does not remove statutory cancellation rights, rights relating to faulty or undelivered services, or other mandatory remedies. No statement here treats payment alone as a waiver of those rights. Any loss of a statutory cancellation right applies only when the relevant legal conditions have been met.

If you entered incorrect details, contact us immediately. We will review what can reasonably be corrected, but cannot promise to reverse an activation already applied to the supplied app and Device ID.

Device Changes, Reinstallation and Transfers

Contact us before replacing a device, reinstalling an activated app or clearing its stored data. The outcome depends on the app, its Device ID and the developer’s licence rules.

Transfer and correction requests are considered individually. We may be able to assist, but a transfer is not guaranteed. This case-by-case policy does not limit mandatory consumer rights.

Support and Separate Content Services

We can assist with supported app activation, Device ID questions and M3U playlist configuration. A content supplier remains responsible for its own subscription access, servers and available content.

Use content you are authorised to access. A player licence or VPN does not provide a licence to copyrighted content. We cannot promise to resolve an outage or access restriction controlled by a separate supplier.

Complaints and Applicable Rights

Contact us through WhatsApp with your app name, Device ID, order or payment reference and a clear description of the problem. We will assess the issue and explain the next practical step.

These terms are interpreted in accordance with Dutch law without depriving consumers of mandatory protections that apply in their country of residence. Liability limitations apply only to the extent permitted by law. Nothing here excludes rights or liabilities that cannot lawfully be excluded.