How We Handle Your Information

Who to Contact

Aura Players Hub operates the activation and support service described on this website. For privacy questions, requests about your information or clarification of the service operator’s identity, contact us through the website’s WhatsApp link at +351 924 027 378.

Information Used for Your Request

When you prepare an activation, the service uses your chosen app, Device ID, duration and selected payment option. Payment verification can involve a bank reference, transaction hash, amount and currency.

If you contact us through WhatsApp, we receive the contact and message details you choose to send. If you ask for playlist assistance, you may provide an M3U playlist link or related access information in that private conversation.

Hosting and security services can process technical information such as IP addresses, request times and browser information to deliver and protect the website. Activation drafts, payment details and unfinished Playlist Help entries are stored within your current browser tab to preserve your request during navigation. We do not add advertising pixels or conversion analytics to this site.

Why Information Is Used

We use information needed to prepare your request, verify payment, activate the correct app, assist with playlist configuration and answer support questions. Processing necessary for a requested or purchased service is used for taking steps towards and performing that service.

Security, fraud prevention and proportionate troubleshooting may rely on legitimate interests, subject to the relevant safeguards. Records required by law are kept to meet those obligations. If a future optional use requires consent, we will request it separately rather than treating a purchase as general marketing consent.

Service Providers and Other Recipients

The website uses hosting and security infrastructure to serve pages and process requests. Relevant activation details may be shared with the chosen app’s management service so the app can be activated or configured.

WhatsApp is a third-party communication service with its own privacy practices. Banks and cryptocurrency networks process payment details under their own arrangements. Public cryptocurrency transaction information can remain visible on the relevant blockchain.

External commercial links take you to separate websites. Their own privacy policies apply when you visit them. Where a provider processes information outside the European Economic Area, the safeguards applicable to that provider and processing arrangement must be considered.

Retention and Confidentiality

Activation and support information is retained for as long as needed to fulfil the request, provide relevant support, resolve disputes and meet applicable record-keeping obligations. Retention is determined by the purpose and any legal requirement, not by an intention to keep every message indefinitely.

Treat an M3U playlist URL as private access information. Share only what is needed for support. Do not post full playlist links in public comments or public screenshots. Information that is no longer needed should be removed or anonymised, subject to required records.

Your Privacy Rights

Depending on the applicable law and processing basis, you may request access, correction, deletion, restriction or portability of personal information, or object to certain processing. Where processing relies on consent, you may withdraw it for that use.

Send your request through the support contact above. We may need proportionate information to verify that a request concerns your information. You may also lodge a complaint with the relevant supervisory authority, including the Dutch Autoriteit Persoonsgegevens where applicable.